A: If your verification fails because you changed your phone or cannot obtain the dynamic verification code, you can handle it in the following ways:
Use the bound email or mobile phone number for identity verification and retrieval
Or submit a customer service ticket and provide identity information for manual verification and unbinding.
For the security of your account, manual processing may require proof of identity and take 1–2 business days.
Please leave your contact and message, we will contact you within 1 working day.
Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.
Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.